Quality Improvement in Home Care: Critical Measures of Success

Highly successful home care companies constantly identify Critical Measures of Success.  We define Critical Measures of Success as having two criteria:

1. The information must be critical to the success of your company
2. It must be measurable and quantifiable

You’ll want to identify Critical Measures of Success and develop processes to constantly improve your organization. 

Areas that you want to consider are:

• Improving client care
• Reducing your cost of each new hire
• Improving marketing effectiveness
• Improving Profitability
• Improving pricing power
• Improving gross operating margins
• Improving office operations and efficiency
• Reducing expenses as a portion client revenue
• Increasing overall revenue
• Increasing geographic service area
• Adding product lines
• Improving referral source relationships
• Improving community perception

We’ve provided tools for several of these areas of improvement in our private duty home care toolbox.  You can click the toolbox link at the top of this page or visit individual pages for the following tools.

• Billing Rate Calculator

• Staffing Scorecard

• Lost Opportunity Cost Calculator

• Owners Discretionary Income Scorecard

• Strategic Scorecard